Summer Intern (Customer Service), Efficiency Office (Ref: 44153)

Department: Efficiency Office

Publish Date: 2021-04-01 12:00:00

Job Title: Summer Intern (Customer Service)

Salary (Monthly): $10500

Salary (Hourly): $N/A

Salary (Daily): $N/A

Entry Requirements:

Candidates should –

(1) be permanent residents of the Hong Kong Special Administrative Region;
(2) be students studying full-time post-secondary programmes and have completed the first or the second year of study, preferably in hospitality management and government and public administration;
(3) not be studying in or have just completed their final year of study before the internship period commences;
(4) be fluent in both Cantonese and English, and fluent Putonghua is an advantage; and
(5) be proficient in PC applications, including Chinese typing skill.
Preference will be given to candidates with working experience in customer service.

Duties:

Summer interns are mainly deployed –

(1) to handle enquiries and complaints from the public through phone and email, etc.; and
(2) to assist in preparing statistical reports.
Interviews will be arranged during May 2021.

Terms of Appointment:

Summer interns are engaged under non-civil service appointment. The employment period is about 2 to 3 months from June to August 2021. They are normally required to work 44 hours per week.

General Notes:

(a) Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise.

(b) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.
© Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service.
(d) The pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.
(e) Where a large number of candidates meet the specified entry requirements, the recruiting department may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend recruitment examination and/or interview.
(f) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the selection interview/written examination without being subject to any further shortlisting criteria.
(g) Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should submit copies of their official transcripts and certificates by mail to the below enquiry address.
(h) If candidates fail to provide all information requested in the recruitment advertisement, their applications will not be considered.
(i) As invitations or notifications may be sent to candidates by e-mails, candidates should provide an accurate e-mail address in their application forms. Candidates are responsible for checking their e-mails to ensure that invitation or notification will be duly received.

How to apply:

(a) Hong Kong students studying in local post-secondary institutions should apply through the Student Affairs Offices/Career Centres of their respective institutions. They are advised to note the deadlines set by the respective institutions. Direct applications from local students will not be considered.

(b) Students studying in non-local institutions should download application forms from the Civil Service Bureau’s web site (http://www.csb.gov.hk/english/admin/appoint/782.html). The completed application form and a copy of the reference letter issued by the appropriate authority of their post-secondary institutions certifying their student status in the institution should reach the enquiry address below by post on or before 21 April 2021. Candidates not made in the prescribed application forms for the summer internship programme(rev.1/2020), or submitted by fax / e-mail will not be accepted.
© Please mark “Application for Summer Intern (Customer Service)” on the envelope (The postmark date on the envelope will be regarded as the date of application.). Applications which are late, incomplete or without the required supporting documents will not be considered. Please ensure that sufficient postage is paid. An applicant will bear any consequences arising from not paying sufficient postage.
(d) Those who have not received an invitation for interview by 31 May 2021 may assume that their applications are unsuccessful.

Enquiry Address:

Administration & Support Section, 1823, Efficiency Office, 10/F, Tower One, Ever Gain Plaza, 88 Container Port Road, Kwai Chung.

Enquiry Telephone: 2928 6997

Application Start Date: 2021-04-01 12:00:00

Application End Date: 2021-04-21 23:59:00