HO2102019 Executive Assistant I, Hong Kong Hospital Authority

Company/Organisation: Hong Kong Hospital Authority

Post Date: 19/2/2021

Job Title: Executive Assistant I

Staff Group: Clerical, Secretarial and Supporting

Reference Number: HO2102019

Job Type: Contract Full-time

Location: Head Office Cluster

Description: Office: Patient Relations & Engagement Department, Quality & Safety Division, HA Head Office Pay HK$21,895 to HK$25,906 per month Job 1. Handle public enquires/feedback/complaints and liaise with hospitals/complainants on complaint matters. 2. Support public complaint hotline and draft correspondences. 3. Provide support to the Public Complaints Committee Secretariat. 4. Coordinate meetings, trainings, projects and assist in preparing documents, reports and compiling statistical data. 5. Provide administrative and clerical support to the day-to-day operations of the department. 6. Perform any other related duties as assigned by supervisors. Requirements 1. University Graduates with experience; OR 2. Form 5 / Secondary 5 with HKCEE 5 passes including English Language (Syl B) & Chinese Language; or 5 subjects in HKDSE attaining the level specified below: Level 2 in English Language & Chinese Language; and Level 2 in New Senior Secondary subjects / “Attained” in Applied Learning subjects (subject to a maximum of 2 subjects under this category) / Grade E in Other Language subjects. AND diploma in a specialized function AND relevant experience. Preferred Attributes/Exposure 1. Good command of both spoken and written English and Chinese. 2. Hands-on experience in client communication and complaint service (including handling of enquiries received from complaint hotline, liaison with complainants and assisting in complaint investigation). 3. Proficiency in PC applications, e.g. MS Word, Excel, PowerPoint and Chinese word processing. 4. Responsible, self-motivated and able to work independently. 5. A good team player, with good interpersonal and communication skills. Remarks 1. May be required to work in another work location to meet service needs of the HA. For Serving HA Staff 2. The selected candidate will be offered either contract or fixed term appointment for 3 years depending on his / her existing employment terms. The offer of salary to serving employees upon changes in appointment will be determined based on the remuneration package / employment terms of the staff concerned and prevailing policies. For External Applicants 3. Appointment will be on contract terms for 3 years. 5% of total basic salary as end-of-contract gratuity may be offered upon completion of contract with satisfactory performance. 4. Retiring / retired HA staff who wish to continue working for HA after their normal retirement may also apply. If selected, the terms and conditions of employment will be offered in accordance with prevailing policies of the Retired and Rehire Mechanism of HA. Please submit application online on or before 5 March 2021 . For enquiries, please telephone 2300 7800.

Link: https://ha.taleo.net/careersection/jobdetail.ftl?job=HO2102019