Public Relations Officer (Foreign Domestic Helpers), Labour Department (Ref: 43923)

Department: Labour Department

Publish Date: 2021-02-05 00:00:00

Job Title: Public Relations Officer (Foreign Domestic Helpers)

Salary (Monthly): $33370

Salary (Hourly): $N/A

Salary (Daily): $N/A

Entry Requirements:

1. Academic Qualification:

(a) Possesses a bachelor’s degree from a Hong Kong university, or equivalent.

  1. Language Proficiency Requirements:
    (a) Communicates effectively in English or Chinese, both in spoken and written forms (with proficiency in Cantonese preferred);
    (b) Possesses good spoken and written communication skills in either Tagalog or Bahasa Indonesia; and
    © Be able to interpret and translate in both spoken and written forms between English (or Chinese) and Tagalog (or Bahasa Indonesia).

  2. Other Requirements:
    (a) Possesses good interpersonal, communication and presentation skills. Willing to deal with people. General knowledge in the culture and customs of the Philippines and/or Indonesia is preferred;
    (b) Possesses basic knowledge in computer operation, including input method(s) and software applications on word processing, spreadsheet and presentation;
    © Be able to work under pressure and ready to work occasionally on evenings, Saturdays, Sundays and public holidays on a need basis; and
    (d) Has working experience in interpretation and translation. Working experience in project/event management and/or public service sectors is preferred.


    The Public Relations Officer (Foreign Domestic Helpers) of the Labour Department (“LD”) is responsible for assisting in carrying out enhanced measures to safeguard and promote employment rights and benefits of foreign domestic helpers (“FDHs”) working in Hong Kong. Duties include:

    (a) To assist in welcome programmes, employment briefings and seminars for FDHs or on the employment of FDHs or regulation of employment agencies (“EAs”), including preparing event rundown, giving briefings to the audience, providing on-the-spot interpretation and logistical support for the activities, etc.;
    (b) To man reception/service counters and handle public enquiries and complaints (both written and oral) pertaining to the statutory and contractual employment rights and obligations of FDHs and their employers;
    © To refer cases involving abuse and exploitation of FDHs received by the FDH Division of LD to other units/divisions of LD or to law enforcement agencies for follow up, and to provide interpretation service and liaison support to facilitate follow up actions to be taken by LD;
    (d) To assume the role of an ambassador, such as (i) exploring channels, for example, liaising with FDH groups/trade unions, non-governmental organisations, EA associations, etc. to reach out to the FDH community to promote LD’s services and support, (ii) following up with Consulates-General of the Philippines and Indonesia and EAs on referral and handling of cases involving FDHs, and (iii) assisting in promotional and publicity work of LD, including manning information kiosks, assisting in production and distribution of information packs for FDHs and employers, disseminating latest information on the dedicated FDH and EA Portals of LD and attending any other publicity related activities as required by LD, as well as preparing/translating publicity materials in Tagalog or Bahasa Indonesia; and
    (e) To perform any other duties assigned by senior officers.

    Terms of Appointment:

    Successful candidate will be appointed on non-civil service contract terms for a contract period of 12 months. Further renewal of contract will be considered subject to the appointee’s performance and conduct and the service needs of LD.

    General Notes:

    (a) Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise.

    (b) As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment. The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.
    © Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service.
    (d) The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.
    (e) Where a large number of candidates meet the specified entry requirements, the recruiting department may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to attend recruitment examination and/or interview.
    (f) It is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the selection interview/written examination without being subject to any further shortlisting criteria. Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former. The Government policy and other related measures on employment of persons with disabilities are set out in the booklet “Employ People Based on Their Abilities – Application for Government Jobs by Persons with Disabilities” which is available for reference on the Civil Service Bureaus website at under “Administration of the Civil Service – Appointments”.
    (g) Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should submit copies of their official transcripts and certificates by mail to the below contact address.
    (h) Towards the application deadline, our on-line system would likely be overloaded due to large volume of applications. To ensure timely completion of your on-line application, it is advisable to submit the application as early as possible.

    How to apply:

    Application forms [G.F. 340 (Rev. 3/2013)] are obtainable from any Home Affairs Enquiry Centres of District Offices, Home Affairs Department or any Job Centre of the Employment Services Division, LD. The said form can also be downloaded from the Civil Service Bureau’s website ( Completed forms (please state the proficiency in Tagalog or Bahasa Indonesia in the section under “Professional Qualifications” on the form) with photocopies of the documents in support of the academic qualification and working experience should reach Human Resource Section, Labour Department, 16/F, Harbour Building, 38 Pier Road, Central, Hong Kong by hand or by post on or before the closing date of application.

    Please do not send the originals of your supporting documents to us. Please specify on the envelope “Application for the post of Public Relations Officer (Foreign Domestic Helpers)”. If by post, the postmark date on the envelope will be regarded as the date of application. On-line application can also be made through the Civil Service Bureau’s website ( before the closing date of application. Candidates who apply on-line should submit photocopies of the documents in support of the academic qualification and working experience to the above address of LD by post within one week after the close of application period, and the on-line application number should be quoted on the envelope and photocopies of the supporting documents. Applications which are incomplete, late or submitted by fax or email, or not made in the prescribed form, not duly signed, or not accompanied by photocopies of the required documents will not be considered.

To avoid unsuccessful delivery of mail items, please ensure that the correct address is clearly printed or written on the envelope and sufficient postage has been paid before posting. Mail items bearing insufficient postage will not be delivered to this Department and will be returned to the sender or disposed of by the Hongkong Post, where appropriate. Candidates will bear any consequences arising from not paying sufficient postage.

Candidates who are selected for interview will normally receive an invitation within eight to 12 weeks from the closing date of application. Those who are not invited for interview may assume that their applications are unsuccessful.

Enquiry Address:

Human Resource Section, Labour Department, 16/F, Harbour Building, 38 Pier Road, Central, Hong Kong

Enquiry Telephone: 2852 3624

Application Start Date: 2021-02-05 00:00:00

Application End Date: 2021-02-19 23:59:00