Technical Support Specialist - Primetech Technology Limited - Hong Kong

Job Highlights
5-day work
Attractive package
MNC environment
Job Description

Job Description:

Solve IT services request, issues or questions via phone, email or in person
Create support cases with technically accurate problem descriptions and dispatch cases according to handling guidelines
Update existing support cases with a clear description of the customer’s issue
Enforce paid support policy to ensure customers are receiving the support to which they are entitled
Appropriately set customer expectations based on response time guidelines
Alert Support Management in regards to Urgent support situations

Job Requirement:

Strong troubleshooting skills
Case management/follow-up
Ability to multitask with proven ability to follow processes and procedures
Additional Information
Job Type
Full Time, Contract
Company Website
http://www.primetech.com.hk
Job Functions
Information Technology (IT), Application Specialist - Software, Support
Company Overview

Primetech Technology Limited (“Primetech”) is the leading specialist of provider of IT experts in Hong Kong. For more than 15 years, we have been successfully placing our employees in different IT position through secondment. Our mission is to link our skilled employees with our business clients so that the right personnel is placed in the perfect position. It is because we dedicate the recognition of your professional knowledge and career prospects.

We hire a tremendous number of employees to work in the technology territory of private, public sectors and multinational corporations in Hong Kong through secondment. These corporations include listed enterprises in Telecom, Finance & Banking, FMCG, Fashion & Design, Retails & Marketing and Government Department.

If you are an Information Technology professional, a fresh graduate and possess the enthusiasm to involve in the IT field, do not hesitate to contact us now for your career development. We are pleased to share the opportunities with you.

Application link: https://hk.jobsdb.com/hk/en/job/100003008472463/apply-preview?fr=SRP%20Job%20Listing&jobId=100003008472463&searchPath=%2Fhk%2Fjobs%2Finformation-technology%2F5&sectionRank=121&token=0~6205104b-3a63-4552-b0d1-c173d69c93eb&trackData={"ApplySource"%3A7}