Service and Training Specialist, Asia (Regional role- Video Creation) - Triumph International Services (APAC) Limited - Kowloon Bay

Job Highlights
Asia, Regional role and responsibilities
Experience in video creation and production
Exposure in MNC and the brand
Job Description

Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 120 countries with the core brands Triumph® and sloggi®. Globally, the company serves 40,000 wholesale customers and sells its products in 3,600 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the Business Social Compliance Initiative (BSCI).

Learn more about Triumph on:

Our Sales Operations Department in Service and Training at the Hong Kong office is looking immediately for a highly motivated

Service and Training Specialist, Asia (Regional role- Video Creation)

Purpose of the Job:

The role supports the Regional Head of Service & Training to device sales training strategy, framework, and performance metrics; Design & develop product and service training content and implementation strategy; support key commercial and innovation launch; Build and manage service standard in order to elevate frontline staff’s competency and productivity, therefore embodying Corporate ‘Service to Success’ vision

Roles & Responsibilities:

[Content Development and launch support] support the Regional Head of Service & Training via working directly with cluster/country field expert to extract domain knowledge and best practices; Develop best-in-class product & service training material that blends modern learning techniques and storytelling to provide a personal touch for our customer; Collaborate with brand and marketing team on latest concept and innovation launch to enable persuasion capability at the retail level and drive brand penetration
[Delivery and performance management] Ensure timely execution of new staff training to minimize attribution rate and activate sales contribution; work with Corporate Learning & Development leader to provide training toolkits
[Service standard and advocate program] Support regional head of Service & Training to manage service standard and KPIs (e.g. Mystery Shopper program/Net Promoter Score); consolidate cluster/country consumer service practices; participate in Corporate service design process
[Digital Resource Management] Plan, develop and execute the creation of digital training materials, which include photo shooting, video creation, and mobile application maintenance; Coordinate with the country field expert on the development of the script, video shooting process, and video editing; Share with the country on the material developed; Manage the external vendor in maintaining the e-learning tools which should be delivered at its best quality
[Organization & Culture] Embody Corporate core competency in daily work life; Ensure best practices and lessons learned are shared across partnership; bring Passion Corporate Value to live; quick response to market dynamics and always act with positivity and entrepreneurship

Your ideal profile:

With 2 years of experience in Learning & Development / Training / HR Operation function / Retail Operations
Knowledge in frontline retail store operation (sales & service)
Proven experience in generating and delivering product & service education program with a strong consumer-focused approach through video production
Technical Skills: Microsoft Office, Illustrator, and video editing software such Adobe After Effect, Adobe Premiere Pro, and others
Education: University degree
Language Skills: English and Mandarin
Knowledge of the textile/apparel/fashion industry would be an extreme advantage

We offer an opportunity in a fast-paced organization which gives those looking for a challenge the possibility to grow with the company and shape the future.

We are a family-owned company with strong values, operating at a global level with key markets in Germany, Japan and China - where our iconic brands, Sloggi and Triumph, continue to delight our consumers.

Triumph Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

If you are seeking a great opportunity to develop your career, please send us your application letter and CV in English, diplomas and expected salary range by clicking on Apply.

Additional Information
Career Level
Years of Experience
2 years
Job Type
Full Time
Job Functions
Design, Multi-media, Sales, CS & Business Devpt, Retail Sales
Company Overview

The Triumph Group is one of the world’s largest intimate apparel companies. It enjoys a presence in over 120 countries with the core brands Triumph® and sloggi®. Globally, the company serves 40,000 wholesale customers and sells its products in 2,000 Triumph Stores as well as via several own online shops. The Triumph Group employs more than 30,000 people and achieves revenues of Euro 1.437 billion (2014). It is a member of both the Business Social Compliance Initiative (BSCI) and the Global Social Compliance Programme (GSCP).

Triumph International has brought about this success from humble beginnings: Exactly 125 years ago, a classic corset factory with just six sewing machines and six employees was set up in a barn in the Württemberg region of southern Germany. The founding fathers of the trademark Triumph, Mr Spiesshofer and Mr Braun, registered in 1902 and extended to the company name of Triumph International in 1953, recognized early on that just like outerwear, underwear is the reflection of an attitude towards life. The constant development of new materials and manufacturing processes soon made soft, comfortable lingerie in fashionable forms, colours and cuts possible. True to its philosophy, "Triumph - Dedicated to Women’s Lives”, which still holds true today,Triumph quickly became a pioneer in the transformation of the shaping corset into luxurious and seductive lingerie.

The company takes its environmental and ethical responsibilities as seriously as the brands’ fashionable designs and exacting quality requirements. Triumph products are manufactured in high-tech production plants using environmentally friendly and energy-saving production methods and the most modern and environmentally certified materials. Ethical guidelines to the highest international standards indicate the company’s sense of responsibility beyond the product itself and ensure an important contribution to the creation of socially desirable, long-term jobs as well as to sustainable economic development, particularly in disadvantaged regions.

This global corporation is one of the few companies in the apparel industry that still remains family owned. The headquarters of the group’s holding company is in Bad Zurzach, Switzerland. Other important business centres are located in Heubach and Munich (both in Germany) and in Hong Kong.

We are searching for highly skilled and motivated individual to join our team:

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