Senior Manager, Digital Experience & Innovation - Dah Sing Financial Group - Hong Kong

Job Highlights
Keep abreast of market trend
10 year of relevant experience in banking industry
An experienced team leader
Job Description


Digital Experience

Own and lead the digital customer experience and journey design for retail customers
Initiate and deliver new digital products/services and enhancements to existing products/services to improve the omni-channel customer journey
Deliver holistic and remarkable digital customer journeys to drive customer conversion rates across different stages of engagement and improve customer experience
Define the metrics to track progress and success

FinTech & Innovation

Work closely with and assist the Head of Digital Banking & Experience to explore, identify and engage FinTech solutions to acquire customers, deepen relationships and improve customer experience according to business needs
Initiate and coordinate POC discussions and implementations with related parties to test and validate new ideas
Keep abreast of market trend, new technologies, new FinTech products and business models

To meet the challenge, you should possess the following qualifications and attributes:

Degree holder
Minimum of 10 years of relevant experience in banking industry with proven track records in digital banking service development, including e-banking and mobile banking channels
Knowledgeable of customer experience and customer journey management
Solid business knowledge in FinTech, e-commerce, digital marketing and related strategies and trend
An experienced team leader
Excellent analytic, communication and presentation skills
Innovative, positive, highly customer-oriented and self-motivated
Good command of written and spoken English and Chinese, including Putonghua
Additional Information
Job Type
Full Time
Job Functions
Banking / Finance, Private Banking, Others, Management, General Management

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