Quality Assurance Specialist (Market Research) - China Mobile Hong Kong 中國移動香港 - Kwai Hing

Job Highlights
Double Pay, Discretionary Bonus, Medical Insurance
Birthday Leave, Meal Allowance
Data Analysis, Customer Experience Enhancement
Job Description

CHINA MOBILE HONG KONG COMPANY LIMITED (“CMHK”) is the wholly-owned subsidiary of China Mobile Limited (HKEx: 941) (NYSE: CHL), which ranks 65th on the Fortune Global 500.

Our company strives to offer superior service experience and to become the preferable digital partner for customers. We are preserving an environment with trust, responsibility and caring. At CMHK, we commit to maximizing people’s potential and paving the way toward success for every striver. We are now inviting high caliber professional to join us.

Department: Quality Assurance Department

In this position, you will:

Develop and implement research projects on Customer Satisfaction / Net Promoter Score to gain customer insights
Work closely with internal parties and external research agencies to ensure research purposes are met
Leverage data analysis to effectively discover, summarize and interpret customer service issues reflected in research data / complaint in a periodic and topical basis
Liaise with internal parties to come up with a helpful course of action in tackling the identified issues
Assist in ad hoc assignments
Prepare regular analysis reports and presentation materials as well as recommendations for management review

To be successful in this position, you should meet the following requirements:

Degree holder or above major in Statistics, Marketing, Business or related disciplines
At least 2 years of relevant working experience (preferably with experience in market research/ business analytics)
An enthusiasm about learning and analyzing complex customer issues and their implications
Interest or experience in analytics and data generation tools, especially Cognos
Intermediate or advanced proficiency in Excel, VBA is a plus
Be self-motivated, with the ability to work independently as well as part of a team
An ability to meet deadlines, logically tackle problems, and set priorities
Good command of written and verbal communication in both Chinese (including Mandarin) and English
Proficiency in MS Office applications (Excel, PowerPoint, Words and Chinese typing)
Experience in Telecom Industry is a plus

When you work:

5 days work
8 hours/day

What you enjoy:

Double pay
Discretionary Performance bonus
Life insurance
Medical insurance
Meal allowance
Education subsidies
Birthday gift
Marriage leave
Birthday leave
Staff discount

CMHK is committed to be an equal opportunity employer. We offer exceptional benefits package and the opportunity to work in a challenging environment. Personal data provided by applicants will be treated strictly in accordance with our personal data policy and for recruitment purposes only.

Additional Information
Career Level
Entry Level
Years of Experience
3 years
Job Type
Full Time, Permanent
Job Functions
Professional Services, Business Analysis / Data Analysis, Sales, CS & Business Devpt, Customer Service - Supervisor / Officer, Marketing / Public Relations, Marketing - Market Research
Company Overview

Passionate about network, mobile and tele-communication?
Excited to connecting people together through pioneering technologies?
Dedicated to expanding your full potential in the ever-changing and rapidly-growing market?
CMHK is definitely the right place for you.

Application link: https://hk.jobsdb.com/hk/en/job/100003008479529/apply-preview?fr=SRP%20Job%20Listing&jobId=100003008479529&searchPath=%2Fhk%2Fjobs%2Fprofessional-services%2F4&sectionRank=108&token=0~ed77d95a-ce7e-4dc3-ab50-2809dda1f4f7&trackData={"ApplySource"%3A7}