Product Technologist, Home Textiles - John Lewis Hong Kong Limited - Kwun Tong

Job Highlights
Retail, manufacturing and product development exp.
5 years technical exp, textile, home, soft goods
UK, high street, sourcing office, QA
Job Description

The main purpose of this role is to be accountable for delivering John Lewis & Waitrose own label products to the agreed technical standard for safety, legality and quality; achieving defined KPI’s as part of delivering commercial goals and ensuring compliance to brand policies.

Main Role Responsibilities

Supplier and Factory Capability

Assess and screen new factory proposals to ensure that they can meet John Lewis and Waitrose brand standards
Manage a portfolio of factories to ensure the delivery of consistent product quality

Quality Assurance

Technical management of own product area
Build and maintain good working relationships with suppliers and all internal stakeholders
Ensure John Lewis and Waitrose technical processes, policies and requirements are communicated and understood by the supply base
Screen product briefs received from the UK and check for appropriate technical information. Translate and communicate to suppliers where required
Carry out initial risk assessment of products (where applicable) to ensure safety, legality and quality. Drive product engineering discussions with suppliers, including use of preferred component suppliers and management
Pre-screen all development samples (from concept samples to red seals), ensuring JL and Waitrose requirements are met before sending in to UK teams
All sample stages - Provide any technical commentary/ suggestion for product improvements to UK teams. Translate and communicate to suppliers, any technical comments from UK team
Following red seal approval in UK, conduct pre-production meetings with supplier
Review and check accuracy of pack copy information for packaging, assembly instructions and care labels from suppliers
Ability to read and approve product test certificates/technical folder and upload onto appropriate database e.g. SGS database

Skills and Experience


Good communication skills;
Good level of spoken English, Cantonese and Mandarin
Good level of written English and Chinese
IT literate (word, excel, outlook, Google+)
Good contacts within the region
For electrical goods a relevant degree is essential
+5 years technical experience in relevant industry
Factory quality and production systems


For non-electrical goods, degree level or equivalent in appropriate discipline e.g. chemistry, product design, engineering
Management of critical paths
Retail, manufacturing and product development experience
Experience of branded and own-brand products
Experience in the total product life cycle
Experience in sustainability

We support agile working practices across the John Lewis Partnership. If you are looking for flexible working options please discuss this at your interview, as each role will have a differing level of flexibility.

For more details of how our Partners currently work flexibly click here.

Interested parties please click the “APPLY” button to submit your application with full resume including current and expected salary.

Additional Information
Career Level
Years of Experience
3 years
Job Type
Full Time, Permanent
Job Functions
Manufacturing, Product Development / Management, Others, Quality Assurance, Control & Testing / ISO
Company Overview

The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It’s the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

All 83,000 permanent staff are Partners who own 51 John Lewis shops across the UK (37 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), 348 Waitrose supermarkets (, an online and catalogue business, (, a production unit and a farm. The business has annual gross sales of over £11.5bn. Partners share in the benefits and profits of a business that puts them first.

When our founder, John Spedan Lewis, set up the Partnership, he was careful to create a governance system, set out in our Constitution, that would be both commercial allowing us to move quickly to stay ahead in a competitive industry, and democratic giving every Partner a voice in the business they co-own. His combination of commercial acumen and corporate conscience, so ahead of its time, is what makes us what we are today.

John Lewis began trading in 1864 on London’s Oxford Street, and has grown to become the largest omni-channel retailer in the UK. 'Never Knowingly Undersold’​ has been our unique promise to our customers for over 75 years, on quality, service and value. You can trust that we will always stock the best quality products, responsibly sourced. We work hard with all our suppliers to ensure they pay full attention to the well-being of their employees, their communities and the environment in which they’re based. This includes using sustainable materials and methods wherever possible, and trading ethically at all times. Our staff (Partners) are highly trained to offer helpful, impartial advice on all products and we provide an excellent after-sales and a great choice of expert services from delivery to installation. We set highly competitive prices for all our products; If we find a national high street competitor offering a better nationwide price for the same individual product, sold with the same service conditions, we’ll lower our price to match in all our shops and on our website, including when a competitor is having a sale.

Our John Lewis full-line department stores each typically stock more than 350,000 lines. At JL Oxford Street and Bluewater there’s also a John Lewis Foodhall from Waitrose while Southampton and Watford offer a little Waitrose under one roof. An at home branch is approximately a third of the size of a typical full line department store and sells home and electrical and home technology assortments.

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