Officer - Customer Services (Ref: 210000GI) - MTR Corporation Limited - Kowloon Bay

Job Highlights
Support setting out the customer services
Work closely with station operations
Degree in Marketing / Business Administration
Job Description
Assist in developing and implementing customer service strategy to provide quality facility management services to shop tenants
Support setting out the customer services and operational standards to ensure compliance with the Corporation’s requirements
Manage the service contracts including cleaning, security and ambassador services, etc. and monitor their performance
Work closely with station operations and other stakeholders to implement the operation management of station retail facilities, including conducting regular inspections and monitoring their performance related to the display, safety and operation requirement
Degree in Marketing / Business Administration or a related discipline
A minimum of 2 years’ marketing experience, preferably in property management or customer services industry
Good interpersonal and communication skills with good command of both written and spoken English and Chinese (including Putonghua)
Experience in retail shop management, supervision of fitting-out works or station operations is an advantage
Required to work outside office hours as and when necessary
You are invited to apply online via MTR Corporation or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 24 June 2021.
For other job openings, please visit MTR Corporation’s website for more details.
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.
Additional Information
Career Level
Entry Level
Years of Experience
2 years
Job Type
Full Time
Company Website
Job Functions
Marketing / Public Relations, Marketing - Direct Marketing, Property / Real Estate, Property Management
Company Overview
As a growing multinational company, the MTR Corporation strives to connect communities through our railway network, property projects, various commercial activities and investment projects. Riding on our expertise and experience, we continue to grow outside of Hong Kong. Join us in building your career in our dynamic businesses.

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