Digital Operations Coordinator (12-month Contract Role) - Sotheby's Hong Kong Ltd - Admiralty

Job Highlights
Digital Operations Coordinator (12-month)
Familiar with digital auction platform, ios app
Entry Level Role for Fresh Graduate
Job Description

Key Objectives:

The Digital Operations Coordinator (12-month Contract) is responsible for providing support to the Digital Operations team, as well as aiding in the communication of digital initiatives to internal clients and stakeholders. He or she will report to the Digital Operations Manager. This role will assist in ensuring all departments and areas of the greater business are kept apprised of the Product & Technology divisions agenda and subsequent developments.

The Digital Operations Coordinator will be involved in helping to guarantee that the opinions and feedback of internal clients are considered by the Product team and will work to create a more communicative environment. The Coordinator will aid internal and external clients in diagnosing any digital issues they may encounter, as well as assist in the triaging and potential resolution of such issues, particularly in relation to online-only and live auctions. The Coordinator will work closely with the Digital Operations team, inclusive of Digital Client Services and Centralized Sale Creation, to create and implement ongoing educational materials for those involved in the production of our digital assets. Candidates should be quick to adapt to processes and procedures and thrive in a variety of assigned tasks.

The ideal candidate is comfortable collaborating with colleagues at all levels of the business and is well organized and self-motivated with a propensity for both written and verbal communication.

Responsibilities include:

Build and maintain relationships with various departments within the company as well as external vendors.
Assist with the processing and triage of incoming technical requests, feature requests, and inquiries related to Sotheby’s Digital offerings. This will include, but is not limited to, our website, iOS applications, and auction platforms and may be from colleagues or external clients.
Manage pre-sale checks, working with various departments to ensure sale information is correct.
Work closely with the Digital Operations team to implement training and processes to confirm that production across the brand is consistent. This will involve aiding in the creation of ongoing educational materials from a global standpoint. This effort will help to maintain the integrity of our digital platforms and tools.

1-2 years of experience in a digital environment, preferably in a client facing role.
Excellent written and verbal communication skills.
Comfortable in front of larger groups, in a presentation setting.
Experience working with a Content Management System.
Highly organized, collaborative and adaptive, with the ability to work calmly and professionally under pressured, time sensitive deadlines.
Discrete and able to comfortably work with sensitive, confidential and private client information.
Comfortable working in a collaborative group environment.
Experience with cross-platform digital projects.
Additional Information
Career Level
Entry Level
Years of Experience
1 year
Job Type
Full Time, Contract
Job Functions
Marketing / Public Relations, Digital Marketing
Company Overview

Sotheby’s is a global company that engages in art auctions, private sales and art-related financing activities. Founded in London in 1744 as an auctioneer of rare books, Sotheby’s has grown to become the preeminent auction house with over 70 selling categories including fine art, antiques, jewellery and wine, operating in over 40 countires. Sotheby’s asia was the first international auction house in Hong Kong, we are offering some exciting opportunities:

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