Digital Executive/Platform Specialist - FiveStones Limited - Kowloon Bay

Job Highlights
Be the SME of Google Marketing Platform
Solid Exp & Certification in using Google Ads
1yr+ Exp in Digital Marketing
Job Description
Duties and Responsibilities
Training & Enablement

Be the Subject Matter Expert (SME) of Google Marketing Platform
Assist Customer Success Managers in on-boarding customers with the Google Marketing Platform technologies by setting accounts and all other relevant tasks
Enable customer to use the platforms by providing user training and workshops
Contribute in the preparation of product-relevant content and/or documentations including but not limited to product updates, roadmaps, best practices, internal and external knowledge base, maturity frameworks
Customer Success
Remain to be the first responder and solution provider for all customer support tickets whilst ensuring quality of response, information and communication is of high standards. Where applicable, proactively collaborate with the Customer Success Managers to determine the communication flow with customers
Escalate and collaborate with other departments & external parties to ensure the highest level of resolution is achieved while actively managing the customers’ expectations
Assist Customer Success Managers in managing relationships with existing clients
Campaign Management (Where applicable)
Provide digital campaign management service
Monitor and optimise campaigns effectively ensuring that weekly/End-of-Campaign reports are generated and provided to the customers
Assist Customer Success Managers to ensure all campaign updates are accurate before they are provided to the customers
Project Coordination (Where applicable)
Act as a project coordinator in creative projects, liaising with clients, designers, programmers from creative briefing to live
Education and Experience

1 year+ experience in digital marketing or related fields
Bachelor’s Degree in Computer Science, Business Systems, or Information Systems Management, IT or Industry Certification is desirable. New graduates will be considered
Certification and experience in using Google Ads
Proficient in computer literacy such as Google Workspace (Sheets, Docs, Slides) and/or Microsoft Office (Excel, PowerPoint, Word)
Highly Regarded / Preferred:

Experience in Programmatic marketing and SEM
Experience in technical writing
Experience in customer service/support or technical support environment
Experience in Google Analytics & Google Tag Manager
Proficient i in HTML, CSS, JavaScript, URL encoding and structures
Abilities and Attribute
Excellent verbal and written communication skills in English & Chinese
Excellent presentation skills
Strong problem-solving skills, numerical skills and analytical mindset
Detail-oriented, highly organized, self-motivated and able to work independently
“Can-do” attitude & “people person” personality
Effective at multitasking and prioritisation
Sense of urgency work ethics
Sense of humour

We embrace an employee-first culture. We emphasize personal development for every single team member, provide them with a supportive environment to work in. We offer a 5-day work week, medical insurance, MPF, bank holidays, and competitive remuneration package to the right candidate. We offer regular team activities, training, free weekly breakfast, and snacks. Interested parties please send your full resume with expected salary and availability to us.

All information collected will be used for recruitment-related purposes only and will be treated in strict confidence.
Additional Information
Career Level
Entry Level
Years of Experience
Job Type
Full Time, Permanent
Job Functions
Media & Advertising, Media Buying, Marketing / Public Relations, Digital Marketing
Company Overview
FiveStones, a Numiracle Group company, provides marketers a full suite of digital marketing offerings from technology engagement, ad operations, data-driven marketing and creative production services, and strategic consulting to enable marketers make the most out of their digital marketing investment. FiveStones is a certified Google Marketing Platform (GMP) Sales Partner in Asia since 2009 providing the license and expertise for Campaign Manager (ad serving), Display & Video 360(programmatic buying), and Search Ads 360 (paid search management).

FiveStones is headquartered in Hong Kong and Sydney with other offices across Asia Pacific.

FiveStones is a member of the Numiracle Group.

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