Customer Services Officer - Thong Sia Watch Company Limited - Wong Tai Sin Area

Job Highlights
Higher Diploma or above
Min. of 2 years exp in customer services
Handle customer enquiries
Job Description
Let’s work together

Handle customer enquiries with high quality customer services, such as answer telephone enquiries in an excellent manner, reply the emails and serve the customer directly
Investigate and resolve customer’s complaints promptly to ensure customer’s satisfaction
Coordinate with different teams to deal with requests of customers
Perform daily administration and clerical support to the services centre
Handle the basic troubleshooting of customer technical issue
Prepare reports for management review
Handle in other ad-hoc duties as assigned

We are looking for

Higher diploma or above
Minimum of 2 years of relevant experience in customer service
Can handle multi-task and work under pressure with a positive can-do attitude
Excellent customer service manner
Strong communication skills and well-organized with good coordination
Good interpersonal skills, pleasant telephone manners, patient and friendly
Self-motivated, mature and detail-minded
A good team player with responsibility and work independently
Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
Good command of written and spoken English, Cantonese and Mandarin
Immediately availability is highly preferable

Join us now:

Please send full resume stating your academic qualifications, career history, availability with current and expected salary to: The Human Resources Manager

On offer is a competitive package

Attractive Remuneration
5.5 Days Work
Annual Leave
Family Leave

Monthly Early Release
Marriage Leave with red packets
Medical Scheme
Staff Discount


Additional Information
Career Level
Non-Degree Tertiary
Years of Experience
2 years
Job Type
Full Time
Job Functions
Sales, CS & Business Devpt, Customer Service - Supervisor / Officer, Others
Company Overview

Thong Sia Watch, a member of the STELUX Group of Companies (stock code: 0084), is the sole distributor of Seiko and Grand Seiko watches, Seiko clocks and Seiko special time equipment in Hong Kong, Malaysia, Singapore and Macau for over 50 years.

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