Customer Service Manager Hongkong - Allegion (Hong Kong) Limited - Wan Chai

Job Highlights
Customer Service
Order management
office manager
Job Description

As the Customer Service Manager Hongkong, you will manage all OEM Asia to Asia orders and shipments between our Asian based OEM customers (Bike Brands and Bike Assemblers) and our Asian based suppliers.

You will manage the Customer Order processing in our Navision system, place the orders at our Suppliers and manage all the logistics with forwarders from the Asian based Supplier to the Asian based Customer. You will provide regular reports to the GPS Finance Leader. About 20-25% of your time, you will be in contact with Asian customers to manage the relationship and investigate business opportunities. Occasionally you will visit some of the customers and join various Asian based bike fairs.

This position reports directly to the GPS Commercial Director EMEIA.

The role will have a direct report (Customer Logistics Specialist)

Customer service (CX)

Since we do not work with stock, the order processing is as below:

Our incoterms are FOB China, Taiwan. We are responsible to send the goods to forwarder warehouses.

Receiving the confirmed order from the customer

Placing in Navision the customer order which automatically creates the order confirmation

The customer order creates a purchase request automatically

According to purchase request we issue the PurchaseOrder to the Supplier in Navision

Send the PO to the suppliers, there can be 2 or more suppliers involved in one order

Receiving the ex-factory dates from the suppliers (their PI to us)

Sending the order confirmation to the customer with the date in line with the suppliers

Issuing invoice from Navision

Our payment term is mostly T/T at BL fax copy, so we follow up the payment. It may vary to a week after the BL.

Office Administration

Sending regular reports to the Finance Leader (Account payable, Account receivable lists, cash situation including the daily bank reports)

Follow up of account receivables

Follow up of legal documents ( BR, MPF payments etc.)

Miscellaneous administration jobs when necessary

Back up to the second employee of the office when necessary.

Following up the production

Collect packing lists from the supplier when the order is finished

Liaise with the designated forwarder of each customer

Packing list preparation for the customs manually, following up the B/L from the forwarder

Applying for Certificate of Origin if needed

Liaise with customers for their customs clearance


Fluent in English and Mandarin is a must

Strong communication Skills

Likes to work in an international multi-cultural environment

Well organized, self-driven

Leadership Skills and able to work in autonomy

Affinity with Biking or Sports or Outdoor business

Knowledge/expertise about OEM business or B2B2C is a plus

Knowledge/expertise about Navision is a plus

Minimum 5 years in a management position

Additional Information
Job Type
Full Time
Job Functions
Sales, CS & Business Devpt, Customer Service - Manager
Company Overview

At Allegion, we help keep people safe and secure where they live, work and visit. With more than 30 brands sold in almost 130 countries across the globe, we specialize in security around the doorway and beyond: everything from residential and commercial locks, door closer and exit devices, steel doors and frames to access control and workforce productivity systems.

At the core of our $2.7 billion business is the knowledge and experience of the 11,000+ dedicated employees behind our brands. We help our customers navigate their toughest security challenges, and we help builders and property owners differentiate themselves by providing innovative and secure solutions. Operational excellence is a key part of what we do for our customers, and is a focus for our employees. Our trained specification writers and experts not only help our customers adhere to codes and standards – we help advocate for and raise those security standards in the first place, in markets around the world.

While mechanical hardware is the foundation of our business and will always be at the core of what we do, we recognize that the future of the security industry lies in addressing the needs of an increasingly connected world. Electronic solutions don’t replace our mechanical products – they make them more powerful. That’s why our core strength in mechanical security, when combined with digital, mobile and interconnected electronic solutions – and our expertise in style and design – makes us a leader in our markets.

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