Business Unit Support Specialist - Serviceone Limited - Tsim Sha Tsui

Job Highlights
5-day work
Fluency in English
2 to 5 years of IT support experience
Job Description

ServiceOne Limited is an independent IT services provider founded in 1999, with over 2,000 employees in 52 offices across Hong Kong, mainland China and Macau. We provide Well-Rounded IT services, including secondment service, warranty and maintenance service, IT outsourcing service, helpdesk and technical support services. Our clients are major corporations in all sectors including Banking & Finance, Telecommunications, Government and Educational and other business nature.

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our Website at www.sogservice.com

Responsibilities:

Support Business Unit (May assigned to focus on either one below):

  •      Trade Floor: Equity / Fixed income / Currency / Commodities, etc.
    
  •      Advisory: Investment banking / Capital Market Group / Research Analyst / Wealth Management / Investment Management / Firm Management (VIP), etc.
    
  •      Back Office: Operations / HR / Legal / Compliance / IT / Administration, etc.
    

Provide on-site technical support for desktop PCs – both software and hardware
Physically set up computers and software system installation
Perform basic hardware moves and changes
Record and manage all incidents and requests in ticket-tracking system
Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
Proactively inform management of trends, significant problems and expected delays
Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)
Test applications as required by the business before rollout
Documentation of products and processes

Requirements:

English: Advanced Level - strong verbal, written, listening communication experience
2 to 5 years of IT support experience
Experience in delivering Superior Customer Service experience preferably with the trading floor/banking support of investment banks including real-time market data support is an advantage
Good Working knowledge and IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
Solid understanding of Intel based PC hardware/peripherals
Basic understanding of network and server-side infrastructure
Project execution exposure
Experience in trading floor and market data applications support is a bonus
Ability to make sound decisions following approved procedures in a fast-paced environment
Ability to effectively manage multiple tasks occurring simultaneously
Ability to work independently with little supervision

For Interested parties, please send your resume with date of availability and expected salary by email for application.

Additional Information
Career Level
Entry Level
Qualification
Non-Degree Tertiary
Years of Experience
N/A
Job Type
Full Time
Job Functions
Information Technology (IT), Support
Company Overview

ServiceOne Limited is an independent IT services provider founded in 1999, with over 2,000 employees in 52 offices across Hong Kong, mainland China and Macau. We provide Well-Rounded IT services, including secondment service, warranty and maintenance service, IT outsourcing service, helpdesk and technical support services. Our clients are major corporations in all sectors including Banking & Finance, Telecommunications, Government and Educational and other business nature.

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our Website at www.sogservice.com

Application link: https://hk.jobsdb.com/hk/en/job/100003008480592/apply-preview?fr=SRP%20Job%20Listing&jobId=100003008480592&searchPath=%2Fhk%2Fjobs%2Finformation-technology%2F6&sectionRank=155&token=0~ffd2eb15-8b7b-4e81-8d44-eb1824677bde&trackData={"ApplySource"%3A7}