Assistant Manager, Customer Relationship Management - FWD Life Insurance Company (Bermuda) Limited - Wan Chai

Job Highlights
Customer relationship management
Product Marketing is preferred
Permanent, 20-22 ALs, Medical, Discretionary Bonus
Job Description

Established in Asia in 2013 with a trailblazer mentality, FWD is the primary insurance business of investment group, Pacific Century Group (PCG), with minority shareholders Swiss Re Group, GIC Ventures, RRJ Capital and Hopu Investments.

FWD spans 10 markets in Asia including Hong Kong SAR & Macau SAR, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan, Malaysia and Cambodia. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. We focus on creating fresh customer experiences and making the insurance journey simpler, faster and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD aims to be a leading pan-Asian insurer by changing the way people feel about insurance.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job:

Develop business strategies on customer relationship management, cross-selling and sales incentives
Perform data analysis and dig out business insights for different customer segments
Liaise with numerous internal and external parties, as well as different sales channels to ensure smooth program launch
Monitor program performance and react based on responses, cater channels’ requests from time-to-time
Support system implementation, perform UAT on system enhancement and day-to-day campaign set-up
Provide sales briefing to frontlines
Build partnerships with external merchants to enrich the loyalty platform content

The Person:

Minimum 5 years working experience in Marketing (Product Marketing is preferred)
Good interpersonal skills, proactive and multi-tasking
Proficient in MS Word, Excel and Powerpoint
Fluent in Cantonese, English and Mandarin

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

Additional Information
Career Level
Entry Level
Years of Experience
4 years
Job Type
Full Time
Job Functions
Marketing / Public Relations, Marketing - Brand / Product Management, Marketing - Marketing Communication, E-commerce, Marketing - Brand / Product Management
Company Overview
See Job Description

Application link: